The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a household word from 2019. In this episode of the Tech Means Business podcast, we explore its UCaaS (unified communications as a service), including Zoom Phone. Nathan Guy, Head of UCaaS APAC at Zoom, sheds light on how Zoom’s UCaaS streamlines communication, mobilizes teams, and ensures business continuity. We also discuss Zoom Phone, a tool seamlessly transitioning calls across devices and enabling chat and video meetings from anywhere.

Joined by Anthony Feher, Engineering Team Lead at IRESS, whose company adopted Zoom in pre-COVID days, we explore how IRESS continues to integrate more and more functionality from the Zoom UCaaS platform.

We talk about how IRESS’s customer support and telephony functions have been transformed, creating huge improvements in both customer and employee experiences. Zoom’s technical and consultative abilities are helping this producer of fintech software to bring together remote desktop, Jira integration, telephony, meetings and messaging, ensuring IRESS stays at the cutting edge of what’s possible with UCaaS.

Zoom consolidates phone, team chat, whiteboard, meetings, and third-party integrations, streamlining your user experience and saving time and money. Unlock cost savings, enhance productivity, and optimize your communications, regardless of location or method.

While Zoom is a household name, the extent of its offerings for organizations on digital transformation journeys might surprise you. Join us to explore how Zoom’s familiar interface elevates communication and collaboration to new heights.

Learn about Zoom’s UCaaS platform here:
https://www.zoom.com/en/products/collaboration-tools/features/unified-communications/

And Zoom Phone:
https://www.zoom.com/en/products/voip-phone/

Subscribe to Zoom’s YouTube channel
https://www.youtube.com/@Zoom

IRESS’s software solutions:
https://www.iress.com/

Anthony Feher from IRESS:
https://www.linkedin.com/in/anthony-feher-040a7533/

Nathan Guy from Zoom on LinkedIn:
https://www.linkedin.com/in/nathan-guy-4717a58/

TMB Host, Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/

The post Unified Comms at the crest of the tech wave, with Zoom and IRESS appeared first on TechWire Asia.

Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.

Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he’s a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.

The customer experience is practically defined by the ways that the brand’s contact center works, so getting this part of the business’s workings absolutely right is critical in converting prospects and customers into brand advocates.

CIRRUS (Jason’s company – he’s the CEO) can help and contact center add more ‘channels’, but Jason insists there’s so, so much more to running a decent CX operation than that.

Industry insights from the inside, from Jason Roos, who’s here on LinkedIn:
https://www.linkedin.com/in/jason-roos-b923931/

Read about CIRRUS Response here:
https://www.cirrusresponse.com/

Joe Green is waiting for your call, right here:
https://www.linkedin.com/in/josephedwardgreen/

The post Value the brand? Value the contact center! appeared first on TechWire Asia.