Purchasing insurance for a product or service at the point of sale used to be a complex undertaking, often requiring customers to leave the platform, fill out lengthy forms, and complete payments separately.

Today, retailers can seamlessly offer personalized insurance options within the buying process, without disrupting the customer journey.

In this episode of the Tech Means Business podcast, we talk to Nikola Djokic, Managing Director of Insurance at SAP Fioneer to discuss how insurers, fintech startups, neobanks, and retailers can leverage this technology to offer personalized insurance tied not just to the product but also to who the customer is, factoring in details like their purchase history, credit rating, and more.

We also dive into the event-driven, API-first technology behind embedded insurance that connects insurers with a variety of sectors, enabling them to whitelabel services and launch new, revenue-driving product lines.

You can connect with Nikola on LinkedIn:
https://www.linkedin.com/in/nikola-djokic-b582305/

Read more about SAP Fioneer here:
https://www.sapfioneer.com/

Meet the team IRL:
https://www.sapfioneer.com/events/

Connect with host Joe Green here:
https://www.linkedin.com/in/josephedwardgreen/

The post Embedding Value in the Insurance Market appeared first on TechWire Asia.

The burden of responsibility placed on MSPs (managed service providers) is huge. They not only must keep all their clients’ IT systems running and secure, but they also have to be proactive in data governance, backups, cybersecurity and much more. Plus, there are the small matters of internal HR, Finance, Marketing and the rest!

The ConnectWise ASIO platform is the go-to software that MSPs use to run their businesses, and on this episode of the Tech Means Business podcast, we talk to APAC Evangelism Director, Nick Moran.

Nick ran his own highly successful MSP business in Australia for nearly three decades, a company he started from scratch and built to a point where it was acquired last year. Instead of enjoying a well-earned retirement however, Nick soon joined ConnectWise to share his experiences and promote the capabilities of the company, plus he’s helping improve the platform further still, in line with feedback from frontline staff in MSPs across the APAC region.

Entirely developed from the ground up on cloud-native, containerised technology, and integrating AI functionality, the ConnectWise ASIO platform is the world’s first purpose-built platform for TSPs, taking ConnectWise ahead of its competitors in this highly specialised software space.

You can check out ConnectWise here:
https://www.connectwise.com/

Information on the IT Nation event in Sydney is here:
https://www.connectwise.com/theitnation/apac

ConnectWise ASIO platform:
https://www.connectwise.com/platform

Nick Moran’s LinkedIn profile is here:
https://www.linkedin.com/in/nickmoran/

The show’s host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Helping APAC’s IT Support Companies: ConnectWise appeared first on TechWire Asia.

Today’s utility companies face an ageing infrastructure, demand for better customer experiences, regulation and the need to digitise all areas of operations. Helping them achieve these goals is Wipro, the Indian multinational that’s revitalising companies’ methods, mindsets and technology infrastructure.

With specialist knowledge of the sector, and many years experience (our guests today bring c. 100 years in the industry between them), Wipro’s consultants, builders and engineers are bringing about the changes necessary to bring value to stakeholders and consumers.

This episode of Tech Means Business covers challenges, solutions and industry trends, with plenty of good old-fashioned advice for the sector and the professionals making critical decisions. With challenges from operational realities through to selling the business case for technology at board level, our guests guide industry stalwarts and outsiders through the complexities of the utilities sector in the UK.

You can read more about Wipro’s work with worldwide utilities companies here:
https://www.wipro.com/utilities/

Ajay Chandran, Regional Head of Energy, Utilities and Infrastructure for the UK & Ireland
https://www.linkedin.com/in/ajaychandran/

Rebekah Docherty, Vice President, ENU and Telecoms Business
https://www.linkedin.com/in/rebekah-docherty-0a04744/

Sampathkumaran Hariharan, Director of Digital Transformation
https://www.linkedin.com/in/hariharansampathkumaran/

Ankit Sharma, Account Executive
https://www.linkedin.com/in/ankit-sharma-9864a46/

The post Facing the Utility Challenge with Wipro appeared first on TechWire Asia.

Getting hands-on with some of the most practical and impactful technology available today is what’s on offer from BMC Software’s “BMC Connect Singapore” event, November 2nd 2023.

Ahead of the event, we discuss with Brenton Smith and Gunal Kannan from BMC what’s on the agenda, who the event’s designed for, and what attendees might learn and experience.

The challenge facing many organisations in the APAC isn’t the understanding of or realisation of the power of machine learning and artificial intelligence; rather, it’s how the technology can be put into effect to give the best business outcomes. It’s here that a company like BMC helps.

With use-case examples, keynote and inspirational speakers, workshops and demonstrations, join BMC, its customers and prospects, for a day exploring the possibilities that machine learning offers business operations.

Gunal Kannan is from the technical side of the tracks, while Brenton is more business-oriented. Together, in conversation with our host, Joe Green, we go through both the detail of the event (and others on the company’s ‘world tour’) and discuss many of the issues surrounding the emerging technology of AI in the workplace.

REGISTER HERE

Learn more about BMC Connect, Singapore, November 2nd, 2023:
https://bmcconnect.bmc.com/connectsingapore/

Worldwide events where you can pick the team’s brains:
https://www.bmc.com/events.html

Brenton Smith, VP Software, Asia Pacific and Japan’s LinkedIn profile is here:
https://sg.linkedin.com/in/smithbrenton

Gunal Kannan, Associate VP, Technology Strategy and Advocacy’s page is here:
https://sg.linkedin.com/in/gunalkanna

Joe Green is here:
https://uk.linkedin.com/in/josephedwardgreen

The post Practical uses of AI in the enterprise business: Singapore, Nov 2, 2023 appeared first on TechWire Asia.

Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.

Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he’s a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.

The customer experience is practically defined by the ways that the brand’s contact center works, so getting this part of the business’s workings absolutely right is critical in converting prospects and customers into brand advocates.

CIRRUS (Jason’s company – he’s the CEO) can help and contact center add more ‘channels’, but Jason insists there’s so, so much more to running a decent CX operation than that.

Industry insights from the inside, from Jason Roos, who’s here on LinkedIn:
https://www.linkedin.com/in/jason-roos-b923931/

Read about CIRRUS Response here:
https://www.cirrusresponse.com/

Joe Green is waiting for your call, right here:
https://www.linkedin.com/in/josephedwardgreen/

The post Value the brand? Value the contact center! appeared first on TechWire Asia.

Robotics and automated systems are no strangers to industry, especially in areas like engineering, manufacturing and logistics. Yet investing in automated systems at any scale seems daunting, potentially very disruptive, and hugely costly.

Not so, says our guest on this episode of the Tech Means Business podcast. Neil Mead, Head of Regional Marketing for EMEA & LATAM at KUKA joins us to talk about how automated systems and hardware can be deployed in many facilities without all those risks.

Thanks to a number of factors (digital twins, VR models, piecemeal integration and security consciousness), companies can and are installing robots and automated machines at small and large scales. Return on investment is pretty quick, and digital twins of new systems or entire operations help stakeholder buy-in and change management alike.

KUKA celebrates 125 years in industry this year, from its small beginnings as a welding workshop to the global automation giant it is today.

Read more about KUKA here:

iiQKA software is here (“IQ-kah”):

Connect with Neil Mead of KUKA here:

Joe Green, your all-digital host is here:

The post Safer digital public services in focus appeared first on TechWire Asia.

This podcast is produced in conjunction with OutSystems.

The big talk in enterprise software development circles is around low-code taking some of the hard work out of the development process. But there are solutions out there that are for both “citizen” and “traditional” developers. OutSystems has evolved that paradigm with high-performance low-code.

Our Tech Means Business podcast guest is Richard Davies, the Director of Digital Transformation for the APAC region. Richard is a stalwart of enterprise-scale software development and someone whose experience informs his role, advising and helping multinational companies craft production-ready apps in record time.

We talk about partnerships between development functions and other stakeholders and how high-performance low-code is the obvious evolution of Agile methodology, where producing an MVP (minimum viable product) takes a fraction of the time, thanks to (relatively) simple application development tools.

While “Harry from Accounts” may not yet be able to create an ERP in a week, those days may not be too far off. But for now, Richard throws down the gauntlet: attend one of OutSystems’ one-day boot camps where you can “build an app in a day” or, try the platform for free in your own time. Put your battered O’Reilly volumes back on the shelf!

Try out OutSystems from here:
https://www.outsystems.com/Platform/Signup

Enterprise-grade app in a day? Go for it!
https://www.outsystems.com/training/classroom-training/developing-outsystems-web-applications-boot-camp/

Richard Davies is here on LinkedIn:
https://www.linkedin.com/in/richdavies1/

Joe Green can be dragged and dropped here:
https://www.linkedin.com/in/josephedwardgreen/

The post Design, Code, Deploy: building apps with OutSystems low-code platform appeared first on TechWire Asia.

This podcast is produced in conjunction with Dematic.

Welcome back to part two of this podcast series, in which we’re talking all things automation for supply chain, logistics, warehousing and distribution distribution companies.

In a double-bill of podcasts, the Tech Means Business podcast talks to a company specializing in automating digital and physical systems in this sector. Dematic provides the type of 360-degree examination and refinement of systems that can make the difference between capitalizing on potential growth and struggling to compete with more efficient companies.

The Nordic team at Dematic knows their market inside out and brings their experience and ability to bear on the specific challenges faced by supply chain companies in the region and further afield. Whether robotizing the warehouse floor or re-assessing digital systems that underpin operations, the Dematic experts can craft bespoke solutions for large and small companies. The difference between their approach and others vying for the attention of operations managers is a business focus – where strategy, methodology, and opportunity are all considered before any suggestion for improvement is made.

Our guests are Anders Poulson and Finn Biller from Dematic, who are the Nordic Sales Manager and Brand Ambassador for the company, respectively.

And don’t forget to comb your podcast feed for the first part of this conversation if you missed it.

Find out more from Dematic here:
https://www.dematic.com/

Anders Poulson is on LinkedIn:
https://dk.linkedin.com/in/anderspoulsendk1

Finn Biller’s here:
https://dk.linkedin.com/in/finn-biller-4716597

And your host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Meeting challenges in logistics: automation and systems, part two appeared first on TechWire Asia.

This podcast is produced in conjunction with Dematic.
Pressures on the supply chain and logistics have been growing strongly since the advent of online shopping. Today everyone expects the type of customer experience provided by the tech giants: on tap, and it is (or should be) on its way. But operational issues like limited real estate and a squeeze on employment have made finding efficiencies and cost savings a do-or-die exercise for many in distribution, warehousing, wholesale, and logistics.

In a double-bill of podcasts, the Tech Means Business podcast talks to a company specializing in automating digital and physical systems in this sector. Dematic provides the type of 360-degree examination and refinement of systems that can make the difference between capitalizing on potential growth and struggling to compete with more efficient companies.

The Nordic team at Dematic knows their market inside out and brings their experience and ability to bear on the specific challenges faced by supply chain companies in the region and further afield. Whether robotizing the warehouse floor or re-assessing digital systems that underpin operations, the Dematic experts can craft bespoke solutions for large and small companies. The difference between their approach and others vying for the attention of operations managers is a business focus – where strategy, methodology, and opportunity are all considered before any suggestion for improvement is made.

Our guests are Anders Poulson and Finn Biller from Dematic, who are the Nordic Sales Manager and Brand Ambassador for the company, respectively.

And don’t forget to watch your podcast feed for the second part of this conversation, which develops the themes we begin to explore here.

Find out more from Dematic here:
https://www.dematic.com/

Anders Poulson is on LinkedIn:
https://dk.linkedin.com/in/anderspoulsendk1

Finn Biller’s here:
https://dk.linkedin.com/in/finn-biller-4716597

And your host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Meeting challenges in logistics: automation and systems, part one appeared first on TechWire Asia.

When supply chain and distribution companies decide to digitise and robotise their systems to any degree, it’s wise for them to partner with a company that knows its stuff. In this second part of a two-parter with Dematic UK, the Tech Means Business podcast looks at the best ways and places to approach modernisation & automation projects.

Back-end automation might be a wise first step for some; for others, it will be a trial, followed by a roll-out of warehouse robots that reduce picking times by 40% (and mistakes by 99%).

Every company’s needs will be different depending on aims, budget, and available resources. But Dematic – a long-time player in this space – will have “been there, done that” before. Who better to turn to for advice and practical implementation of automated systems designed specifically for this competitive sector?

If you’ve not yet listened to episode one, check back here, or continue your listening journey with Dematic UK and the Tech Means Business podcast, hosted by Tech HQ’s very own Joe Green.

Learn more about what Dematic does and what it can do for your company here: https://www.dematic.com/en-gb/

Guest Gunter van Deun can be found here:
https://www.linkedin.com/in/gunter-van-deun-1b70234/

His colleague, Ian “software” Abbott, is here:
https://www.linkedin.com/in/ian-abbott-4841aa17/

The host of the podcast, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Automating the UK’s supply chain – part two appeared first on TechWire Asia.