The burden of responsibility placed on MSPs (managed service providers) is huge. They not only must keep all their clients’ IT systems running and secure, but they also have to be proactive in data governance, backups, cybersecurity and much more. Plus, there are the small matters of internal HR, Finance, Marketing and the rest!

The ConnectWise ASIO platform is the go-to software that MSPs use to run their businesses, and on this episode of the Tech Means Business podcast, we talk to APAC Evangelism Director, Nick Moran.

Nick ran his own highly successful MSP business in Australia for nearly three decades, a company he started from scratch and built to a point where it was acquired last year. Instead of enjoying a well-earned retirement however, Nick soon joined ConnectWise to share his experiences and promote the capabilities of the company, plus he’s helping improve the platform further still, in line with feedback from frontline staff in MSPs across the APAC region.

Entirely developed from the ground up on cloud-native, containerised technology, and integrating AI functionality, the ConnectWise ASIO platform is the world’s first purpose-built platform for TSPs, taking ConnectWise ahead of its competitors in this highly specialised software space.

You can check out ConnectWise here:
https://www.connectwise.com/

Information on the IT Nation event in Sydney is here:
https://www.connectwise.com/theitnation/apac

ConnectWise ASIO platform:
https://www.connectwise.com/platform

Nick Moran’s LinkedIn profile is here:
https://www.linkedin.com/in/nickmoran/

The show’s host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Helping APAC’s IT Support Companies: ConnectWise appeared first on TechWire Asia.

With staff shortages ever-present and expectations for quality support & security rising, what solutions to the myriad challenges are there for Managed Service Providers and support functions in the enterprise?

A new report from NinjaOne and Omdia looks at the pain points and outlooks for growth from decision-makers in the IT support space. In conversation with two executives from NinjaOne, the Tech Means Business podcast goes through some of the paper’s findings, and discusses its contents and implications.

NinjaOne is the APAC’s most forward-looking supplier of software and systems in the space, providing its clients with the tools they need to maintain security, solve problems, and keep on top of complex support structures for endpoints and end-users.

Can systems step in where staff shortages are most severe, and if so, where exactly, and how? The Tech Means Business podcast talks to Matt Law (Senior Product Marketing Manage) and MJ Robotham (Director of Sales, APAC) from NinjaOne.

The Omdia/NinjaOne paper, ‘Leading IT Trends for 2024’ can be downloaded here:
https://www.ninjaone.com/blog/unveiling-the-top-it-priorities-shaping-2024/

Read the report on LinkedIn:
https://www.linkedin.com/posts/ninjaone_read-the-full-report-activity-7150151050555969537-3o4R/

Call the company toll-free: 61 1800 490 516

Read more about NinjaOne here:
https://www.ninjaone.com/

Matt Law’s LinkedIn page:
https://www.linkedin.com/in/matthewlaw1/

MJ Robotham is here:
https://www.linkedin.com/in/mjrobotham/

Joe Green, the show’s host is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Automate and optimise for MSP and Support Desk success appeared first on TechWire Asia.

When companies use the services of a Managed Service Provider (MSP) for their IT needs, they’re handing over a good part of responsibility for their cybersecurity too.

But the importance of protection online means that it’s still incumbent on the owner of any data (including intellectual property) to ensure they’re as safe as they can be. Today’s guest on the Tech Means Business podcast argues the case for a high degree of cybersecurity awareness, regardless of whether there’s an MSP in the picture.

“It’s all about your appetite for risk,” says Leon Friend of ConnectWise, whose company helps MSPs deliver the best possible cybersecurity for their clients, educating and informing about the best ways to protect multiple targets.

In the context of the ACSC’s Essential Eight, we talk about cyber insurance, the chancers of the hacking world, script kiddies and the rise in sophisticated hacking methods now available to anyone with half an interest in an illicit income.

Whether you run an MSP or just want to learn about the best approaches to protecting an organisation, this episode of TMB is essential listening.

ConnectWise on the web:
https://www.connectwise.com/

The events run by ConnectWise in APAC:
August 17 – Cybersecurity Masterclass, Sydney
https://www.connectwise.com/theitnation/evolve/agenda?tab=apac

Read about the ACSC’s Essential Eight:
https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eight

Leon Friend, friend of the show is on LinkedIn:
https://www.linkedin.com/in/leonfriend/

Joe Green and his safe room are here:
https://www.linkedin.com/in/josephedwardgreen/

The post Managing Risk with your Managed Service Provider appeared first on TechWire Asia.

The economic downturn is turning the screws on public sector funding right across the world. In the UK and Ireland that’s no different, with smaller budgets, a demand for more open, easily accessible services and, of course, the expectation that everything is to be delivered safely.

Many government departments, authorities and taxpayer funded organisations look to outsourcing ‘non-core or enabling functions’ as a way of focusing on delivering the best core value to citizens.

There are particular constraints on the public sector in the UK & Ireland in terms of data sharing inside the auspices of the legal & regulatory requirements, plus a need to offer services down as many routes as possible to a very broad demographic.

On today’s episode of the Tech Means Business podcast, Joe Green talks to two representatives from Wipro, a global multinational service provider, about some of these challenges and possible ways to approach cybersecurity service delivery in the public sector. Our guests talk about risk, cybersecurity education, and budgetary difficulties facing the sector, and bring their expertise to bear on this complex area.

Learn more about Wipro’s work in the public sector and cybersecurity here:
https://www.wipro.com/public-sector/
https://www.wipro.com/cybersecurity/

Hitesh Bansal, Country Head (UK & Ireland), Cybersecurity & Risk Services is here:
https://www.linkedin.com/in/bansalhitesh/

Richard Vinnicombe, Partner at Wipro Limited can be found here:
https://www.linkedin.com/in/richard-vinnicombe-46b36817/

Your host is Joe Green, who is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Safer digital public services in focus appeared first on TechWire Asia.

In light of the latest reports from the NCSC and ACSC (National [New Zealand] and Australian Cyber Security Centre) on best practice, companies and organisations in the region are looking to amend their everyday work processes. But many smaller outfits (think fewer than 100 people) have no dedicated IT team. In many cases, these will turn to their MSP (Managed Service Provider) for advice and, ultimately, protection from hackers and malware.

In this episode of the Tech Means Business podcast, we talk to Leon Friend of ConnectWise, about the software and systems that his company provides to MSPs: dedicated security systems designed from the ground up for MSPs. With each of an MSP’s clients having specific requirements, configuring and managing mixed security provisions would be a nightmare with “normal” cybersecurity tools. Not so with the ConnectWise platform.

We cover some of the ACSC and NCSC’s recommendations and talk about going further: back up, sure, but what to back up? Multifactor authentication, great, but is SMS really secure?

Learn more about improving your organisation’s security posture in this episode of Tech Means Business.

You can see the ConnectWise portfolio of solutions here:
https://www.connectwise.com/en-au

The ACSC and NCSC are here:
https://www.cyber.gov.au/
https://www.ncsc.govt.nz/

Leon Friend is on LinkedIn:
https://www.linkedin.com/in/leonfriend/

And your host, Joe Green, can be seen here:
https://www.linkedin.com/in/josephedwardgreen/

The post For the Many, One: MSP Cybersecurity Considered appeared first on TechWire Asia.

Until companies and organizations get large enough to run their own dedicated cybersecurity function, many use the services of an MSP (managed service provider) to help protect them from the increasing number of attacks that happen each year.

Getting external help certainly works in dynamic computing environments, where companies are changing between on-premise, multi-, and hybrid-cloud deployments. But some companies shy away from contacting so-called big-name cybersecurity providers, wrongly assuming that large, expert companies are not interested in helping the smaller business.

In the APAC and Australasia region, Kaspersky is happy to explode the myth: it’s here, especially that its expert services can be leveraged. As part of a larger digital transformation project, Kaspersky’s easy licensing models keep the MSP’s clients safe, drive cost efficiencies, and bring relief to organizations struggling to find specialized staff or with limited in-house resources.

Today’s guests are Bridget Huang and Tako Nijsson from Kaspersky. We discuss the why’s and wherefore’s of cybersecurity via a third party and the growing threat landscape facing any online business in the APAC and beyond.

Read more about Kaspersky’s Managed Service Partner Partnership:
https://www.kaspersky.com/partners/managed-service-provider

Find out more on how Kaspersky can deliver fully-managed detection and response services:
https://go.kaspersky.com/optimumsecurity.html

Bridget Huang is here:
https://www.linkedin.com/in/bridgethuang/

Tako Nijssen can be found here:
https://www.linkedin.com/in/tako-nijssen-95646546/

Your host, Joe Green, appears here:
https://www.linkedin.com/in/josephedwardgreen/

The post MSP’s Vital Role in Keeping the Internet Safe with Kaspersky appeared first on TechWire Asia.

This podcast is produced in conjunction with ConnectWise.

From a background in software programming, today’s guest Sydney-based Leon Friend specialised in cyber security, landing at ConnectWise a few years ago. Keen listeners will know the company from a previous episode of the Tech Means Business podcast: ConnectWise’s local remit is to help ANZ’s MSPs (managed service providers) protect their many clients from the dangers that lurk on the internet in the form of hackers, bots and malware like ransomware.

We talk about whether MSPs are best-placed to be the cybersecurity experts the market needs (after all, they get plenty of experience working in multiple verticals) and what the differences are between cybersecurity tools designed for MSPs and most others conceived with only one organisation in mind.

“The biggest challenge is education,” Leon says, and it’s a challenge managed service providers have to take head-on, taking their clients on the journey to better working practices. One of ConnectWise’s capabilities is to give MSPs the tools and the materials they’ll need to pass on – after all, most companies haven’t grown up as cybersecurity experts. Most are, Leon says, “mom & pop shops that have grown from being good at fixing people’s computers.”

With the numbers of ransomware cases on the steep increase (not just in Australia and New Zealand) alongside similar rises in the costs of those attacks, getting cybersecurity right is absolutely paramount, whether or not you run, work in, or are a client of an MSP.

The State of SMB Cybersecurity Report 2022 is available here:
https://www.connectwise.com/resources/smb-research-2022

More information at ConnectWise’s website here:
https://www.connectwise.com/

Leon Friend on LinkedIn:
https://www.linkedin.com/in/leonfriend/

Joe Green’s LinkedIn profile is here:
https://www.linkedin.com/in/josephedwardgreen/

The post How MSPs manage cybersecurity safety at scale appeared first on TechWire Asia.

Many businesses today use the services of an MSP (managed service provider) to handle all the day-to-day IT needs of the company: provisioning email accounts, ensuring connectivity, setting up new clients, and so on. Many MSPs are also responsible for their clients’ cybersecurity – an increasingly important role given the rise in the prevalence of cyber attacks in the last few years.

But most cybersecurity measures are designed to protect a single business, not dozens, if not hundreds, of companies. Security tools specifically written for MSPs are thin on the ground, but fortunately, they do exist – including from our guest on this edition of the Tech Means Business podcast, ConnectWise.

Raffael Marty is the company’s General Manager for Cybersecurity, and we discuss how MSPs have unique experience in the cybersecurity field, working as they do with all manner of company types and sizes. We touch on the need for consolidated security reporting, the ability to apply specific protections for each client individually and how this can be done at scale.

ConnectWise is rapidly becoming the go-to place for MSP software across the board (billing, support ticket management, and so on), and with cybersecurity tools built for this type of one-to-many business, MSPs can ply their trade more safely.

To learn more about ConnectWise, follow this link:
https://connectwise.com/

Raffy of ConnectWise is here:
https://www.linkedin.com/in/raffy/

And your host’s social media page is here:
https://www.linkedin.com/in/josephedwardgreen/

The post Solving the unique cybersecurity challenges facing MSPs appeared first on TechWire Asia.

Show Notes for Series 02 Episode 29

This podcast is produced in conjunction with Wipro.

When organisations make an investment in technology or an IT transformation, the decision to do so should be based on a mixture of business strategy and technical knowledge. In either arena, it’s always a positive thing to bring in an outside, objective view of what’s needed, and why.

Our guest in this episode of the Tech Means Business podcast heads up the Australia and New Zealand (A/NZ) region of, Wipro, that brings this necessary objectivity in spades. Sarah Adam-Gedge has had a stellar career in both technology and business consulting – and was an obvious choice for the Indian multinational.

With leadership roles previously at IBM and PwC (to name but a couple), she brings the type of perspective to Wipro that companies in the region need: a strategic, business vision combined with a passion for technology — that will ensure companies thrive.

Sarah Adam-Gedge talks to our host about her career to date, some of the challenges around deploying tech in big business, the future direction of Wipro, and some of the community-based activities the proudly Indian company is committed too. We also touch on the stats that show how few women are represented in the technology industry, and what she and her employers are doing about this imbalance.

You can read more about Sarah on LinkedIn:
https://www.linkedin.com/in/sarahadamgedge/

Wipro’s A/NZ site is here:
https://www.wipro.com/en-ANZ/

The company’s commitment to good causes and foundational work:
https://www.wipro.com/about-us/making-a-difference/

The Azim Prenji Foundation:
https://azimpremjifoundation.org/

The host of the TMB podcast’s socials:
https://www.linkedin.com/in/josephedwardgreen/

The post Leading Wipro from the front: Sarah Adam-Gedge appeared first on TechWire Asia.