Any organisation lives or dies on its communication abilities. In today’s digital-first environment, connecting customers and companies via the channel they’re most comfortable with is a critical operational component.

With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as a service, or contact centre as a service).

These advanced pieces of software let contacts and collaborations take place seamlessly as the participants shift from voice, to video, to text – even mid-call. But UCaaS means a whole lot more besides these engineering basics, and today’s guest on the Tech Means Business podcast takes us through the details.

Amir Hameed, Senior Vice President Worldwide Software Sales and Engineering at RingCentral, has a long career spent promoting high-quality customer and employee experiences. At RingCentral, his role is to make sure that call centre agents all over the world enjoy their work and give delightful customer experiences at every touchpoint.

In this episode we find out how CX and EX can be transformed, statutory data compliance achieved, and primarily, how organisations and brands can turn customers into brand advocates, and transient employees into long-term investments that bring great value to any-sized business.

You can learn more about RingCentral offerings here:
https://www.ringcentral.com/au/en/

The AI-enhanced UCaaS, RingCX is the subject of focus here:
https://www.ringcentral.com/au/en/ringcx.html

Amir Hameed is on LinkedIn:
https://www.linkedin.com/in/amirhameed/

And the host of the show, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/

The post UCaaS’s evolution takes communications centre stage appeared first on TechWire Asia.

The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a household word from 2019. In this episode of the Tech Means Business podcast, we explore its UCaaS (unified communications as a service), including Zoom Phone. Nathan Guy, Head of UCaaS APAC at Zoom, sheds light on how Zoom’s UCaaS streamlines communication, mobilizes teams, and ensures business continuity. We also discuss Zoom Phone, a tool seamlessly transitioning calls across devices and enabling chat and video meetings from anywhere.

Joined by Anthony Feher, Engineering Team Lead at IRESS, whose company adopted Zoom in pre-COVID days, we explore how IRESS continues to integrate more and more functionality from the Zoom UCaaS platform.

We talk about how IRESS’s customer support and telephony functions have been transformed, creating huge improvements in both customer and employee experiences. Zoom’s technical and consultative abilities are helping this producer of fintech software to bring together remote desktop, Jira integration, telephony, meetings and messaging, ensuring IRESS stays at the cutting edge of what’s possible with UCaaS.

Zoom consolidates phone, team chat, whiteboard, meetings, and third-party integrations, streamlining your user experience and saving time and money. Unlock cost savings, enhance productivity, and optimize your communications, regardless of location or method.

While Zoom is a household name, the extent of its offerings for organizations on digital transformation journeys might surprise you. Join us to explore how Zoom’s familiar interface elevates communication and collaboration to new heights.

Learn about Zoom’s UCaaS platform here:
https://www.zoom.com/en/products/collaboration-tools/features/unified-communications/

And Zoom Phone:
https://www.zoom.com/en/products/voip-phone/

Subscribe to Zoom’s YouTube channel
https://www.youtube.com/@Zoom

IRESS’s software solutions:
https://www.iress.com/

Anthony Feher from IRESS:
https://www.linkedin.com/in/anthony-feher-040a7533/

Nathan Guy from Zoom on LinkedIn:
https://www.linkedin.com/in/nathan-guy-4717a58/

TMB Host, Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/

The post Unified Comms at the crest of the tech wave, with Zoom and IRESS appeared first on TechWire Asia.